craps FAQ – Your Questions About Live Casino, Answered

After completing registration, you will receive a verification prompt in your account dashboard. You will need to upload a clear photo or scan of a valid Philippine government-issued ID such as a PhilSys card, passport, driver's licence, or SSS card. The verification team typically reviews submissions within 24 hours on business days. You will receive an e-mail notification once your account has been approved. Until verification is complete, some features such as withdrawals may be temporarily restricted for your protection.

No. Each player is permitted to hold only one active account on the platform. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts. If you have accidentally created a second account, please contact our support team immediately so the issue can be resolved without penalty. Having a single account also ensures that your transaction history, balance, and game records remain accurate and easy to manage.

On the Login page, click the "Forgot Password" link and enter the e-mail address associated with your account. A password reset link will be sent to your inbox within a few minutes. Click the link in the e-mail and follow the on-screen instructions to create a new password. If you do not receive the e-mail, check your spam or junk folder before contacting support. For security reasons, reset links expire after a limited time, so it is best to use them promptly after receiving them.

Processing times vary depending on the withdrawal method selected. E-wallet withdrawals are generally the fastest and are often completed within a few hours of approval. Bank transfers typically take one to three business days to reflect in your account. All withdrawal requests go through a standard security review before being released, which usually takes less than 24 hours on business days. If your withdrawal has not arrived within the expected timeframe, please contact our support team with your withdrawal reference number. We are committed to processing all requests as quickly as possible for our players in the Philippines.

Withdrawal requests may be declined for several reasons, including incomplete identity verification, insufficient account balance, or a mismatch between the withdrawal method and the account details on file. In some cases, additional documentation may be required to comply with security and regulatory requirements. If your request was declined, you will receive a notification explaining the reason and the steps needed to resolve the issue. Our support team is available to guide you through the process and ensure your funds are released as smoothly as possible. Please do not submit multiple withdrawal requests for the same amount, as this may cause further delays.

If you wish to take a break from gaming, you can request a self-exclusion through your account settings or by contacting our support team directly. Self-exclusion can be set for a defined period or on a permanent basis depending on your preference. During the exclusion period, you will not be able to log in, deposit, or participate in any games on the platform. We take self-exclusion requests seriously and process them promptly to ensure your wellbeing. For more information on self-exclusion and other support options available to players in the Philippines, please visit the Responsible Gaming page.